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MP Contact Center Cloud Solution (MPCC Cloud): Managing the switchboard on a cloud computing platform


On the morning of May 10, Minh Phuc Company Limited (MP Teleccom) officially launched Contact Center solution developed and upgraded based on cloud computing technology (MPCC Cloud) in TP. Ho Chi Minh.

 

Over view of product launch ceremony

MPCC Cloud is a complete Contact Center solution that integrates voice and customer database management systems, provides a suite of tools to effectively support customer care and sales ( Telesales via phone, web chat, email and Face

book. MPCC Cloud solution is built on cloud computing technology, allowing users to access and set up their system, reporting anywhere, anytime over the Internet.

 

Mr. Nguyen Viet Trung - CEO of Minh Phuc Company.

At the launch event, Mr. Nguyen Viet Trung - General Director of MP Telecom said: "At present, most businesses are aware of the importance of care and access to customers in the business operating apparatus. mine. Minh Phuc Company has played a pioneering role in providing solutions and contact center services in Vietnam for 16 years, recognizing its role in contributing to the customer service sector. Vietnam is not inferior to other countries in the region and in the world. Currently, MPCC CLOUD has been helping many businesses improve their competitiveness. "

 

Mr. Nguyen Viet Trung - General Director of Minh Phuc Company congratulates the development team Contact Center Management Solution.

MPCC is a multi-channel contact management software developed by Minh Phuc Company for Vietnamese enterprises from 2012 and officially launched in Hanoi in June 2015, after being officially launched. The Copyright Office shall grant the copyright registration certificate. After 3 years with many positive feedback from users, Minh Phuc Company constantly innovates technology and improves step by step to meet the changing trend and expectation from enterprise customers in many different areas.

The multi-channel customer care solution is built on cloud computing technology with an easy-to-use, user-friendly interface in a single software interface, saving you a lot of money. Multi-time as well as improved performance.

In addition, to save the maximum call charges, Minh Phuc Company has introduced a new service called Mobile SIP Trunk called out using mobile numbers but on the voice IP technology, without the use of SIM Plug in your phone or plug into any Gateway device. This technology ensures that you can call unlimited number of calls simultaneously and only display one mobile number provided by the network.

 

Contact Center Manager solutions share the new features of the application.

 

Ms. Doan Thu Trang - Business Manager of Minh Phuc Company shared the MP Mobile Sip Trunk solution

Minh Phuc has connected to three big operators: Viettel, MobiFone and Vinaphone to help enterprises save at least 20% -30% of the current call charges, as well as increase the ability to connect up more. Less than 10% -15%.

 

Mr. Nguyen Dang Hoang Son - Director of Zaloka Company

As a customer of MP Telecom, Nguyen Dang Hoang Son - Director of the company Zaloka shared at the launch: "I am very impressed with the ability to organize and manage the project of Minh Phuc team, helping ZALOKA easy. Simplified call management campaigns call out product marketing and receive calls into transaction processing for customers. The system has the ability to store transaction history and set a smart callback schedule, helping us to never miss a potential customer. We always receive enthusiastic support regardless of the day and night of Minh Phuc's IT staff, helping Zaloka to timely remedy, minimize risks and improve customer satisfaction. "

MP Telecom is one of the leading providers of VAS & BPO services and solutions in Vietnam. Founded in 2002, Minh Phuc has grown steadily in terms of both organization size and service quality. Currently, Minh Phuc has more than 2,000 employees working 24/7 in the North, Central and South. Minh Phuc is also proud to be the first company in the field of contact center in Vietnam to receive the international certificate of quality management ISO 9001: 2008, and information security management process ISO / IEC 27001:2013

Source: mptelecom.com.vn

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